City Finance Reports Significant Progress in Addressing Tax Payment Processing Delays – Our City

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Finance Commissioner Says Late Fees Posted Online are waived for payments stamped before August 5

Finance Commissioner Brad O’Connor announced that the City of Syracuse’s finance ministry had cleared more than half of the tax payments delayed by a processing system error. The Department expects all payments to be processed by the end of August.

Although late fees have surfaced online for payments affected by the delay, the ministry said the fees would be waived before being assessed with homeowners. The backlog affected approximately 10,000 first quarter education and property tax payments made by mail. It was caused by an incorrect numeric code on the payment stubs used for automated processing.

“We apologize for this error. For payments by mail, we have assigned additional staff to process payments,” said Commissioner O’Connor. “We have made significant progress and will have all payments settled and late fees waived by the end of the month. “

The Finance Department has put in place a processing plan to avoid any late payment by mail in the coming quarters. Online and in-person payments are not affected. The ministry is also establishing new protocols to avoid the error that caused the first trimester processing delay, O’Connor said.

The Syracuse Common Council’s finance committee will hold a meeting on tax processing delays on Thursday, August 26.

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